Shipping Policy

Shipping Policy

Bunna Superstore
Last updated: February 2026

1. Delivery Areas

Bunna Superstore currently delivers within the United Kingdom only.

We do not offer international shipping at this time.

2. Processing Times

Orders are typically processed within 1–3 working days (Monday to Friday, excluding public holidays).

Orders placed on weekends or bank holidays will be processed on the next working day.

Processing times may be extended during peak periods.

3. Delivery Methods

We use trusted UK courier services to deliver orders.

Delivery options and estimated timeframes will be displayed at checkout.

Delivery times are estimates only and are not guaranteed.

4. Delivery Charges

Shipping costs are calculated at checkout based on:

  • Order weight
  • Delivery location
  • Selected delivery service

Any applicable shipping charges will be clearly displayed before payment is completed.

5. Delivery Times

Estimated delivery times typically range between:

  • 2–5 working days after dispatch

Delays may occur due to:

  • High demand
  • Weather conditions
  • Courier disruptions
  • Circumstances beyond our control

We are not responsible for delays caused by courier services.

6. Risk and Ownership

Risk in the goods passes to you upon delivery to the address provided at checkout.

It is your responsibility to ensure that:

  • The delivery address is correct
  • Someone is available to receive the goods

We are not responsible for parcels lost due to incorrect address details provided by the customer.

7. Missed Deliveries

If delivery is attempted but unsuccessful:

  • The courier may leave instructions for redelivery or collection.
  • It is your responsibility to arrange redelivery where required.

If a parcel is returned to us due to non-collection, additional shipping charges may apply for resending.

8. Damaged or Missing Items

If your parcel arrives damaged or incomplete:

  • You must notify us within 48 hours of delivery
  • Provide your order number and photographic evidence where possible

We will investigate and offer an appropriate resolution, which may include replacement or refund.

9. Incorrect Address

If you provide an incorrect or incomplete address:

  • We cannot guarantee delivery
  • Additional charges may apply for redelivery

Please ensure all address details are accurate before placing your order.

10. Contact Us

For any shipping enquiries, please contact:

Bunna Superstore
60 Montgomery Street
Birmingham
B11 1DU
United Kingdom

Email: info@bunnastore.com
Telephone: +44 121 819 2022